Privacy and cookie notice

Privacy policy of the online store: findyourrobot.com

Who is the administrator of personal data?

The Administrator of your personal data, responsible for safety of your personal data is:

RGB Elektronika Spółka z ograniczoną odpowiedzialnością Sp. k. with the head office at Jana Długosza 2-6 street, 51-162 Wrocław, entered into the National Court Register, in the District Court for Wrocław – Fabryczna, VI Commercial Division of the National Court Register under number 0000750271, NIP 8951985034, REGON 021407892 (hereinafter referred to as “RGB Company”.

The Administrator designates the Data Protection Officer:

Attorney Anna Lulis

Law office: Adwokaci Lulis, Eckhardt-Ćwik i Partnerzy

Address: ul. Życzliwa 23/1, 53-030 Wrocław

e-mail: iod@rgbelektronika.pl

In case of any questions or doubts in accordance with this Privacy Policy and security of your personal data or if you want to update your personal data, please contact the Administrator’s Data Protection Officer by e-mail: iod@rgbelektronika.pl. You can also correspond with the Administrator at:

Data Protection Officer

Anna Lulis

RGB ELEKTRONIKA Spółka z ograniczoną odpowiedzialnością Sp. k.

ul. Jana Długosza nr 2-6

51-162 Wrocław

How do the RGB Company protect your personal data?

The RGB Company has implemented internal procedures in line with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free transfer thereof and repealing Directive 95/46 / EC (General Data Protection Regulation). The abovementioned procedures ensure effective protection of your personal data.

The RGB Company has the appropriate means to protect your personal data.
The RGB Company adheres to all data security rules and applies to ensure that the level of protection of your personal data is as high as possible.
The RGB Company undertakes any actions required by law, to limit the amount of personal data obtained from you.
The RGB Company delates your personal data when they are no longer necessary for the purpose for which it was provided by you and in accordance with applicable law.

The RGB Company designates the Data Protection Officer who shall have the following tasks, i.e.:

to monitor compliance with General Data Protection Regulation by RGB Company;
to verify the correct processing of your personal data by RGB Company;
training of the personnel of RGB Company processing personal data;
to cooperate with the supervisory authority: President of the Personal Data Protection Office;

For what purpose the RGB Company uses your personal data?

The RGB Company uses your personal data in the following purposes:

selling to you the products offered by online store: https://findyourrobot.com.
providing services offered by online store: https://findyourrobot.com.
contact with you to provide the necessary information

Does the RGB Company need your consent to processing your personal data?

Providing your personal data, as well as consent of their processing are completely voluntary, although it is necessary for cooperation with RGB Company.

If you do not provide the RGB Company necessary personal data, the RGB Company may not be able to provide to you offered services.

All personal data provided to the RGB Company are processing only to the extend and for the purpose for which you have given your consent or to which the RGB Company allows applicable law.

What types of personal data does the RGB Company request and why?

The purpose of personal data processing	Types of personal data
REGISTRATION	first name and surname - used for issuing the invoice and addressing the shipment with purchased goods; e-mail address which is also used as their login logging into our system and handling the communication related to their orders; password - indispensable for logging into our system; After creating your account, you can add: default delivery address (street, house number / or house and flat number, zip code, city, state, country – used for addressing the shipment with purchased goods; company name and their Tax Identification Number (VAT EU) - we need later to issue an invoice telephone number; basic billing address (street, house number / or house and flat number, zip code, city, state, country) and telephone number in the case when the payer is another person / company than the ordering party and will be used to issue an invoice and send it to the indicated person or company Data provided during registration are processed only by the online store and are not used in any other way, nor are they transferred to other entities, including third countries or international organizations.
PLACING AN ORDER	first name and surname used for issuing the invoice and addressing the shipment with purchased goods; the address of the company head office (the street name, the number of the company building or office room, zip code, city and country used for issuing the invoice; e-mail address used for handling the communication related to our Customers’ orders; telephone number which is particularly required by the forwarder in case of choosing certain delivery methods; Tax Identification Number NIP (VAT EU) number indispensable for issuing the invoice; In case when you want your order to be delivered to another address than the address defined in the registration process following data will be required: first name and surname or company name of the party receiving the shipment used for addressing the shipment; the address of the party receiving the shipment (the street name, the number of the company building or office room, zip code, city and country) used for addressing the shipment; telephone number of the party receiving the shipment required by the forwarder in case of choosing certain delivery methods; Tax Identification Number NIP (VAT EU) number necessary for issuing the invoice; In case when you want your invoice to be issued to another address than the address defined in the registration process following data will be required: first name and surname or company name of the invoice payer; the address of the invoice payer (the street name, the number of the company building or office room, zip code, city and country) used for issuing the invoice; telephone number of the party receiving the shipment required by the forwarder in case of choosing certain delivery methods; Tax Identification Number (NIP number) necessary for issuing the invoice; REMEMBER ! While placing an order you are requested to provide us with the data necessary to process your order, which in the case of registered and logged in Customers are partially automatically retrieved from the data provided during their registration process.
SUBSCRIPTION TO THE NEWSLETTER	The Customers who have subscribed to the newsletter and agreed to receive it in the registration process or activated this option in their account are requested only to provide: e-mail address for commercial communication (marketing, advertising, promotional materials) from the RGB Company. You may cancel your subscription to the newsletter at any time.
THE DIAGNOSTIC ORDER	If you place an order for carrying out the diagnostics of your equipment you are requested for the following details: first name, surname and company name used for issuing the invoice and addressing the shipment with equipment subject to diagnostics; telephone number of the person to be contacted by the employees in charge of diagnostics in case of additional questions asked to ensure correct realization of the diagnostics order and / or required by the forwarder in case of choosing certain delivery methods; email address of the person to be contacted by the employees in charge of diagnostics in case of additional questions asked to ensure correct realization of the diagnostics order and / or required by the forwarder in case of choosing certain delivery methods; Tax Identification Number NIP (VAT EU) used for issuing the invoice; the address of the company head office necessary for issuing the invoice; the delivery address for addressing the shipment with the equipment subject to diagnosis; If the email address of the person in charge of processing the payment for diagnostics services is different from the email address provided while placing a diagnostic order the Customer is requested to provide also the email address required for invoicing purpose.
PHONE CONTACT REQUESTS	If you have asked for a telephone conversation with our service by choosing the option “Phone Contact Request” you are requested to provide: your phone number. In the case of a telephone conversation, we also process the recording of your voice.

! Please, remember that you have the right to access, to correct, to erasure, to restrict, to transfer your personal data, to object to the processing of your personal data and to withdraw your consent at any time with no impacton compliance lawfulness of processing, which was made on the basis of consent prior to its withdrawal.

On what basis does the RGB Company process your personal data?

The basis for processing by RGB Company of personal data provided by you in the case of registration, subscription to the newsletter and phone contact request is Article 6 point 1 lit. a) of General Data Protection Regulation., i.e. the consent of the data subject to the processing of his or her personal data for one or more specific purposes.

The basis for processing by RGB of personal data provided by you in the case of placing an order and ordering a diagnosis is Article 6 point 1 lit. b) of General Data Protection Regulation., i.e. processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;

Who does the RGB Company share your personal data with and for what purpose?

The RGB Company selects their business partners with due care and verifies the links to other websites posted at findyourrobot.com as well as the privacy policies of these websites.

The RGB Company is not responsible for the standard and privacy policy applied by owners, operators or administrators of these websites. That is why we recommend that each of our Customers verify and decide on their own whether if they want to entrust their personal data to these other websites.

The data provided by you while placing your order are processed by the online store and the following parties in the following scope:

first name, surname, address, telephone number and e-mail defined by you as your delivery address are transferred to the forwarder cooperating with the RGB Company in the form of the address label / packing list which are interpreted by the forwarders as the confirmation of ordering their services depending on the delivery method chosen by you;

first name, surname, address, NIP (VAT UE) of the invoice payer indicated by you as the invoicing details are transferred in the form of the invoice to the RGB Company’s accounting system SUBIEKT.

Your personal data will also transfer to services providers that RGB Company cooperate. These services providers are processors, this means that they process personal data entrusted to them by RGB Company and are subject to the RGB Company’s commands in this respect as to the purposes and methods of data processing.

These include:

entities providing IT services to the RGB Company;
entities providing on-line marketing services to the RGB Company;
entities providing email sending services to the RGB Company;
entities providing website maintenance services to the RGB Company;
entities providing payroll-accounting services to the RGB Company;
entities providing legal services to the RGB Company;
entities providing courier and transport services to the RGB Company;

These entities are based mainly in Poland.

These entities guarantee a high level of protection of your personal data. RGB Company concluded applicable agreement to entrust the processing of your personal data with these entities.

Your personal data may be also made available to the other members of RGB group including:

RGB Automatyka Sp. z o.o. based in Wroclaw ul. Jana Długosza nr 2-6 (KRS: 0000480438);
RGB Marketing Sp. z o.o. based in Wroclaw ul. Jana Długosza nr 2-6 (KRS: 0000638502).

These companies cooperate with the RGB Company and are in charge of providing certain services to the customers. They process your personal data only in the scope necessary for completing the tasks assigned to them by the RGB Company and do it under the RGB Company’s instruction.

RGB Company may also transfer your personal data that contain only your pseudonymised e-mail address to the entities from Google group for a purpose of using Google Customer Match tool by RGB Company which is used to target marketing contents i.e. advertisements concerning products, services and discounts offered by RGB Company displayed at Google group websites such as Google Search, YouTube, Gmail etc. if you are logged into your Google account. Detailed information about functioning and personal data processing within the frame of Google Customer Match are available at: https://support.google.com/google-ads/answer/6379332?hl=pl&ref_topic=6296507.

We inform you that you are allowed at any time to object to processing of your personal data in the above-mentioned manner and receiving marketing contents. You can object to processing by sending e-mail message to Data Protection Officer designated by RGB Company at iod@rgbelektronika.pl

In special situations the RGB Company may provide the collected data to authorized state authorities if that is required by the applicable law in special situations in which the applicable law requires the RGB Company to share the collected data with authorized state authorities, we will provide such data.

Except for these circumstances, your personal data will only be disclosed to the extent, purpose and entities listed in this Privacy Policy.

The online store cooperates with the following payment operators - PayPal and First Data (secure online payment).

REMEMBER!

If you use the payment with the use of an external payment system, all data given after switching to the website of each payment operator remain registered only in their database and are not in any way available or stored by the online store.

How long will the RGB Company store your personal data?

Your personal data provided to the RGB Company are stored for the time of:

registration in the online store for the purpose of maintain all functionalities of the Customer’s account;
subscription to the newsletter for marketing purposes;
telephone conversation with Customer Service in case using “Phone Contact Request” by the Customer

In the event of receiving your request to delete your account, unsubscribe from the newsletter, end the phone call, the data provided by you will be deleted by the RGB Company.

However, the RGB Company will not delete the data necessary for the purposes of handling any complaints and claims related to the sale of goods or the data collected by the RGB Company's services for archival, statistical and analytical purposes.

The RGB Company does not store your personal data for longer than its necessary, but we may need it because of the legal reasons why we should or must keep them, as well as to protect you or the RGB Company.

The duration of storage of your personal data by the RGB Company depends on.:

law regulations;
remaining by RGB Company in a legal dispute with you or with any other third party;
the type of your personal data processing by RGB Company.

How can You execute your rights related to processing your personal data by RGB Company?

Right to withdraw the consent to data processing

Applicable law: article 7 paragraph 3 of the General Data Protection Regulation

You have the right to withdraw any consent you gave when you submitted the contact form but it has the effect since the moment it was made. The withdrawal of consent does not affect the data processing carried out by the RGB Company in accordance with the law before the withdrawal was made. The withdrawal of consent does not entail any negative consequences for you. However, it may prevent you from continuing to use the services or functionality that we can legally provide only with your consent.

Right to object to the processing of your personal data
Applicable law: article 21 of the General Data Protection Regulation

You have the right to object to the processing of your personal data at any time. If your opposition proves to be well founded and we have no other legal basis to process your personal data, we will delete the data for whose processing you objected.

Right to erasure of personal data (“right to be forgotten”)

Applicable law: article 17 of the General Data Protection Regulation

You have the right to request removal of all or some of your personal data. You have a right to request removal of your personal data from our system if:

you have withdrawn your consent to process your personal data which have been processed based on your consent;
your personal data are no longer necessary for the purpose which they have been collected for or processed;
you have objected to use your personal data for marketing purposes;
your data are processed in unlawful way.

! Despite your request to delete your personal data, raised as the opposition or withdrawal of consent to data processing, RGB Company may retain certain your personal data to the extent necessary to establish, assert or defend claims.

Prawo do ograniczenia przetwarzania danych

Podstawa prawna: art. 18 RODO

Mają Państwo prawo do żądania ograniczenia przetwarzania Państwa danych osobowych. Jeżeli zgłoszą Państwo takie żądanie, do czasu jego rozpatrzenia Spółka RGB uniemożliwi Państwu korzystanie z określonych funkcjonalności lub usług, z których korzystanie będzie się wiązało z przetwarzaniem danych objętych żądaniem.

Mają Państwo prawo do żądania ograniczenia wykorzystania Państwa danych osobowych w następujących przypadkach:

a) gdy kwestionują Państwo prawidłowość swoich danych osobowych;

b) gdy przetwarzanie Państwa danych jest niezgodne z prawem;

c) gdy Państwa dane osobowe przestały być niezbędne do celów, w których Spółka RGB je zebrała lub wykorzystywała, ale są one potrzebne Państwu w celu ustalenia, dochodzenia lub obrony roszczeń;

d) gdy wnieśli Państwo sprzeciw wobec wykorzystania Państwa danych – wówczas ograniczenie następuje na czas potrzebny do rozważenia, czy – ze względu na Państwa szczególną sytuację – ochrona Państwa interesów, praw i wolności przeważa nad interesami, które realizuje Spółka RGB, przetwarzając Państwa dane osobowe.

Right to restrict your data processing

Applicable law: article 18 of the General Data Protection Regulation

You have the right to request a restriction on the processing of your personal data. If you submit such a request, we will prevent you from using certain functionalities or services which need the data whose processing you want to restrict until we process your data restriction request. You have the right to request restrictions on the use of your personal data in the following cases:

your personal information stored in our system is incorrect;
your data are processed in unlawful way;
your personal data are no longer necessary for the purpose which they have been collected for or processed but are still necessary to establish, assert or defend claims;
you have objected to use your personal data. In this case, the restriction is made for the time needed to consider whether, due to your special situation, the protection of your interests, rights and freedoms outweighs the interests that we pursue by processing your personal data.

Right to access your personal data

Applicable law: article 15 of the General Data Protection Regulation

You have the right to obtain confirmation from us whether we process your personal data, and if this is the case, you have the right to:

access your personal data;
obtain information about the purposes of processing, categories of personal data being processed, the recipients or categories of recipients of this data, the planned period of storage of your data or criteria for determining this period, about your rights under the GDPR and the right to lodge a complaint to the supervisory authority, the source of these data, on automated decision-making, including profiling and safeguards applied while transferring these data outside the European Union;
obtain the copy of your personal data.

Right to correct your personal data

Applicable law: article 16 of the General Data Protection Regulation

You have the right to correct and complete your personal data with additional information. You can do this by submitting a request to correct the data (if incorrect) and to complete them with additional information (if incomplete).

Right to transfer your personal data

Applicable law: article 20 of the General Data Protection Regulation

If, by exercising the aforementioned rights, you submit a request to us, we comply with this request or refuse to comply with it without a delay, but no later than one month after receipt. However, if – due to the complexity of the request or the number of requests – we will not be able to meet this deadline, we will process your request within the next two months, informing you in advance about postponing the deadline.

You are entitled to lodge your complaints about the way your personal data are processed and your rights related to your personal data are respected.

If you believe that our obligations under the provisions of the General Data Protection Regulation have been neglected or your rights granted thereunder have been violated, you have the right to lodge a complaint with the supervisory authority: President of the Personal Data Protection Office.

Personal data collected automatically from the user entering the website of RGB Company?

Server

The RGB Company’s IT system automatically collects in its logs the details of the device used while connecting to the website findyourrobot.com. These data relate to IP, addresses of the source sites where the files were downloaded from, the output address and are used only for diagnostic purposes.

These data are never combined with the data referred to in the part III hereof and are only material for statistical analysis and system error correction mechanisms.

Cookies

The website findyourrobot.com uses the technology of cookies, which are text files placed on the devices interacting with our website for technical purposes of the connection session.

If you do not agree to the placement of cookies on your device, you can block their placement by configuring your web browser. The instruction on how to block the cookies can be found in the help files of your web browser. Unfortunately, if you block cookies from the website findyourrobot.com, we cannot guarantee its correct operation.

If you agree to place cookies on your device, but wish to delete them after completing your visit, you can do it without risk the instruction on how to delete the cookies can be found in the help files of your web browser.

Google Analytics (cookies)

Google Analytics uses the technology of cookies, which are text files placed on the device connecting with our website to enable the RGB Company to analyses the website traffic and the manner in which visitors use the website.

Google collects on its server’s data obtained from the placement of cookies on the devices interacting with our website and uses this information to create reports and provide other services related to the traffic and use of the Internet.

Google may also transfer this information to third parties if it is required to do so by law or in case when these third parties process such information on behalf of Google.

These data are never combined with the data referred to in the part III hereof and are only material for statistical analysis and system error correction mechanisms.

If you do not agree to the placement of cookies on your device, you can block their placement by configuring your web browser. The instruction on how to block the cookies can be found in the help files of your web browser. Unfortunately, if you block cookies from Google, we cannot guarantee the correct operation of the website findyourrobot.com.

If you agree to place cookies on your device, but wish to delete them after completing your visit, you can do it without risk. The instruction on how to delete the cookies can be found in the help files of your web browser.

Pixel Facebook

Pixel Facebook uses the technology of cookies, which are text files placed on your device, to enable the RGB Company to analyze the website traffic and the manner in which visitors use the website.

Pixel Facebook collects on its servers data obtained from the placement of cookies on the devices interacting with our website and uses this information to create reports and provide other services related to the traffic and use of the Internet.

Pixel Facebook may also transfer this information to third parties if it is required to do so by law or in case when these third parties process such information on behalf of Facebook.

These data are never combined with the data referred to in Part III and are only material for statistical analysis and system error correction mechanisms.

If you do not agree to the placement of cookies on your device, you can block their placement by configuring your web browser. The instruction on how to block the cookies can be found in the help files of your web browser. Unfortunately, if you block cookies from Pixel Facebook, we cannot guarantee the correct operation of the website findyourrobot.com

Google AdWords (cookies)

Google AdWords uses the technology of cookies, which are text files placed on your device, to enable the RGB Company to analyze the correctness and efficiency of advertising campaign based on AdWords network.

Google collects on its servers data obtained from the placement of cookies on the devices interacting with our website and uses this information to create reports and provide other services related to the traffic and use of the Internet.

Google may also transfer this information to third parties if it is required to do so by law or in case when these third parties process such information on behalf of Google.

These data are never combined with the data referred to in Part III and are only material for statistical analysis and system error correction mechanisms.

If you do not agree to the placement of cookies on your device, you can block their placement by configuring your web browser. The instruction on how to block the cookies can be found in the help files of your web browser. Unfortunately, if you block cookies from Google AdWords, we cannot guarantee the correct operation of the website findyourrobot.com

Social Plugins

Social plugins are used on website findyourrobot.com. You can identify them by logo of the operator.

These plugins can be used to send information that may contain personal data to the operator and can be used by him. To activate the plugins, you should click the appropriate button.

The RGB Company does not collect any personal data by using plugins.

The RGB Company is not responsible for the standard and privacy policy used by portal operators. Therefore, we recommend you to verify each one of your own and decide for yourself whether you want to entrust your personal data to them.

To find out what data is collected by individual operators and how they are used, please read the operator’s privacy policy. Please note the if you are logged in to Facebook at the same time, Facebook may identify you as a guest on a specific page.

Modifications of Privacy Policy

The RGB Company reserves the right to change their Privacy Policy, if it is required by applicable law, change in the operation technologies of findyourrobot.com or in case when the intended modification will introduce a higher standard than the minimum required by law.

Contact

The online store will contact you using the contact details officially provided by you. Generally, we will use your email address and in particular cases will contact you on the telephone number.

Should you have any questions or doubts about our privacy policy and your personal data protection or in case you wish your personal details to be updated or removed but you have no possibility or simply prefer not to do it yourself do not hesitate to contact with the Data Protection Officer designated by the RGB Company on e-mail address: iod@rgbelektronika.pl.

In the above cases, you can also correspond with us at: